Xerox Total Satisfaction Guarantee

Now when you buy any Xerox Engineering Systems' equipment and take out a Full Service Maintenance Agreement (FSMA), you have the reassurance of knowing it's covered by the unique Xerox Total Satisfaction Guarentee:
if you're unhappy with any aspect of your machine's performance within three years of installation, Xerox will replace it with an identical or similiar machine, absolutely free, on request.

When leasing equipment with a Xerox Finance five year lease TSG is extended to cover the full five years.